Privacy policy

This Privacy Policy explains how Renqara “we”, “us”, or “our” collects, uses, stores, and shares your personal information when you visit our website, purchase our products, contact us, or use our services.

This policy applies to our website: [www.renqara.com] and all related services, including customer support, order processing, delivery, returns, exchanges, marketing, and promotional communication.

By using our website or placing an order with Renqara, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree, please do not use our website or services.

1. Information We Collect

We may collect personal information from you when you visit our website, create an account, place an order, contact us, subscribe to updates, or interact with our services.

The information we may collect includes:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order details
  • Payment confirmation details
  • Account login details, if you create an account
  • Products viewed, added to cart, wishlisted, or purchased
  • Customer support messages
  • Reviews, feedback, or other content you submit
  • Device information, browser type, IP address, and website usage data

We do not intentionally collect more information than required to provide our services.

2. Payment Information

Payments on our website are processed through secure third-party payment providers.

Renqara does not store your complete debit card, credit card, UPI, net banking, or wallet details on our own servers. Payment information may be collected and processed directly by payment gateways, banks, Shopify, or other authorized payment service providers.

3. How We Collect Information

We collect information in the following ways:

Directly from you:
When you place an order, create an account, contact support, subscribe to updates, submit a review, or fill out any form on our website.

Automatically through cookies and similar technologies:
When you browse our website, we may collect usage data such as your device type, browser, IP address, pages viewed, cart activity, and interaction with our website.

From third-party service providers:
We may receive information from Shopify, payment gateways, delivery partners, analytics tools, advertising platforms, and customer support tools used to operate our business.

4. How We Use Your Information

We use your personal information for the following purposes:

  • To process and deliver your orders
  • To confirm payments
  • To send order updates, invoices, shipping updates, and delivery notifications
  • To manage returns, exchanges, refunds, and cancellations
  • To provide customer support
  • To create and manage customer accounts
  • To improve our website, products, and services
  • To prevent fraud, misuse, or unauthorized transactions
  • To send marketing messages, offers, product updates, and promotions
  • To show relevant advertisements
  • To comply with legal, tax, accounting, and regulatory requirements
  • To protect the rights, safety, and security of Renqara, our customers, and our services

5. Marketing Communication

With your consent or where permitted by law, we may send you promotional messages through email, SMS, WhatsApp, or other communication channels.

You can opt out of marketing communication at any time by:

  • Clicking the unsubscribe link in our emails
  • Replying with an opt-out request where available
  • Contacting our support team

Even if you opt out of marketing messages, we may still send important non-promotional messages related to your orders, payments, refunds, account, delivery, or customer support.

6. Cookies and Tracking Technologies

Renqara may use cookies, pixels, tags, and similar technologies to improve your browsing experience and understand how customers use our website.

Cookies may help us:

  • Keep items in your cart
  • Remember your preferences
  • Improve website speed and performance
  • Analyze website traffic
  • Show relevant advertisements
  • Prevent fraud and improve security

You can manage or disable cookies through your browser settings. However, disabling cookies may affect some website features, including cart, checkout, login, and personalization.

Because Renqara uses Shopify-powered services, some cookies may be used by Shopify to operate and improve the store experience. Shopify also provides cookie information for its services.

7. Sharing of Personal Information

We may share your personal information only when required to operate our business, provide our services, or comply with legal obligations.

We may share information with:

  • Shopify and website hosting/service providers
  • Payment gateways and financial institutions
  • Delivery and logistics partners
  • Return and exchange service providers
  • Customer support tools
  • Email, SMS, and WhatsApp communication providers
  • Marketing and advertising platforms
  • Analytics service providers
  • Legal, tax, accounting, or regulatory authorities where required
  • Fraud prevention and security service providers

We do not sell your personal information as a product.

8. Third-Party Services

Our website may use third-party services such as Shopify, payment gateways, courier partners, analytics tools, advertising platforms, and social media integrations.

These third parties may collect and process your information according to their own privacy policies. Renqara is not responsible for the privacy practices of third-party websites, platforms, or services that are not controlled by us.

If our website contains links to third-party websites, you should review their privacy policies before sharing personal information with them.

9. User-Generated Content

If you post reviews, ratings, comments, photos, or other content on our website or social media pages, that content may be visible to other users.

Please do not share sensitive personal information in public reviews, comments, or social media posts.

Renqara is not responsible for any information you choose to make publicly available.

10. Children’s Privacy

Our website and services are not intended for children.

We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us and we will take appropriate steps to delete such information where required.

11. Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your information.

You are responsible for keeping your account login details confidential. If you believe your account has been accessed without permission, contact us immediately.

12. Data Retention

We keep your personal information only for as long as necessary for the purposes described in this Privacy Policy.

We may retain information to:

  • Complete orders and customer support requests
  • Manage returns, exchanges, refunds, and disputes
  • Comply with legal, tax, accounting, and regulatory requirements
  • Prevent fraud and misuse
  • Maintain business records

When personal information is no longer required, we may delete, anonymize, or securely store it as required by applicable law.

13. Your Rights

Depending on applicable law, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Withdraw consent for certain processing activities
  • Opt out of marketing communication
  • Request details about how your information is used or shared
  • Raise a complaint about how your personal information is handled

To exercise these rights, you can contact us using the details provided below.

We may ask you to verify your identity before processing your request.

14. Withdrawal of Consent

Where we process your personal information based on consent, you may withdraw your consent at any time by contacting us.

Please note that withdrawing consent may affect our ability to provide certain services, such as order updates, account access, delivery communication, returns, refunds, or customer support.

15. International Processing

Because our website may use Shopify and other third-party service providers, your personal information may be processed or stored in countries outside India.

When this happens, we take reasonable steps to ensure that your information is handled securely and in accordance with applicable data protection requirements.

16. Legal Compliance

We may disclose your personal information if required to do so by law, court order, government authority, law enforcement request, or regulatory obligation.

We may also use or disclose information to protect Renqara’s rights, prevent fraud, enforce our policies, resolve disputes, or protect the safety of our customers and services.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, legal requirements, or services.

The updated policy will be posted on our website with a revised “Last Updated” date.

We recommend that you review this Privacy Policy periodically.

18. Contact Us

For questions, complaints, privacy requests, or support, you can contact Renqara at:

Brand Name: Renqara
Website: [www.renqara.com]
Email: [hello@renqara.com]
WhatsApp: [+91 8090421309]
Instagram: [@renqara]
Support Hours: Monday to Sunday, 10 AM to 8 PM

For privacy-related complaints, please contact:

Privacy / Grievance Contact: Renqara
Email: hellow@renqara.com