Shipping policy
SHIPPING POLICY
Last Updated: [30/05/2026]
This Shipping Policy explains our delivery timelines, shipping charges, service coverage, Cash on Delivery (COD) rules, and what happens if a shipment is returned to us (RTO).
1. Shipping Coverage
We currently ship across India to most serviceable PIN codes. Delivery availability and reverse-pickup (returns) availability depend on courier serviceability for your specific PIN code. If your PIN code is not serviceable, we may contact you to arrange an alternative solution, or cancel and refund the order in the case of prepaid orders.
2. Order Processing & Dispatch Timelines
Orders are typically processed and dispatched within 24–72 business hours after order confirmation.
Business hours: Monday–Sunday, 10:00 AM – 8:00 PM IST (excluding major public holidays).
During sale periods, new drops, or high-volume days, dispatch may take slightly longer. We'll keep you updated via SMS, WhatsApp, or email if there are any delays.
Please note: Order confirmation is not the same as dispatch. Dispatch occurs once your parcel has been packed, quality-checked, and handed over to our courier partner.
3. Delivery Timelines (After Dispatch)
| Location | Estimated Delivery Time |
|---|---|
| Metro cities | 2–5 business days |
| Non-metro / Tier-2 & Tier-3 cities | 3–7 business days |
| Remote locations | 5–10 business days |
These are estimates only. Delivery timelines may vary due to factors outside our control, including weather conditions, strikes, courier delays, address issues, or local restrictions.
4. Shipping Charges
Shipping charges (if applicable) are displayed clearly at checkout before payment. Any active free shipping offer will be applied automatically at checkout based on your cart value and delivery location. Please note that shipping fees are non-refundable once an order has been dispatched, including in RTO (Return to Origin) cases.
5. Tracking Information
Once your order is dispatched, you will receive a tracking link or tracking ID via SMS, WhatsApp, or email. Please allow up to 24 hours for tracking updates to reflect after dispatch.
6. Address & Contact Details
To ensure smooth delivery, please make sure your full address, correct PIN code, and a reachable phone number are entered accurately at checkout.
If our courier partner is unable to deliver due to an incomplete or incorrect address, an unreachable phone number, or the customer being unavailable after multiple attempts, the shipment may be marked as undelivered and returned to us as an RTO.
7. Cash on Delivery (COD)
COD availability is subject to your PIN code and courier partner serviceability. If you choose COD, please keep the exact amount ready where possible. Our courier partner may call to confirm your availability before delivery — if confirmation fails, delivery may be delayed or cancelled.
Repeated COD refusals or non-acceptance may result in COD being disabled for future orders from that customer or address, at our sole discretion.
8. Delivery Attempts
Our courier partners typically make 2–3 delivery attempts. If all attempts are unsuccessful, the parcel will be returned to us and treated as an RTO.
9. RTO (Return to Origin) Policy
A shipment is classified as RTO if it is returned to us due to any of the following reasons: refusal to accept the parcel (COD or prepaid), unreachable customer, incomplete or incorrect address, repeated failed delivery attempts, or unavailability to receive the parcel.
A) Prepaid Orders Once the returned parcel reaches us and passes verification, we will initiate a refund of the product value. Shipping charges are non-refundable. If a discount, coupon, or promotional offer was applied, the refund may be adjusted according to the respective offer terms.
B) COD Orders COD orders returned as RTO are not eligible for a refund, as no payment was collected. If you still wish to receive your order, you may place a new prepaid order (subject to stock availability). We reserve the right to restrict COD availability for addresses or customers with repeated RTO cases.
Re-shipping After RTO If you request re-shipping of a returned order, additional shipping charges will apply and re-shipping is subject to stock availability.
10. Damaged, Missing, or Incorrect Items
If you receive a damaged product, an incorrect item, or a package that appears tampered with, please contact us within 24 hours of delivery with the following:
- Your Order ID
- Clear photos or videos of the package and the product
- An unboxing video, if available
Our team will review your case and guide you on the appropriate next steps.
11. Contact & Support
For any shipping or delivery related queries, reach out to us:
Brand: Renqara
Email: hello@renqara.com
WhatsApp : +91 8090421309
Instagram: @renqara
Support Hours: Monday–Sunday, 10:00 AM – 8:00 PM IST